Position title
IT Service Desk Technician

The Healthcare Management Trust currently has an exciting opportunity for a IT Service Desk Technician to join our team to help us move forward on the next phase of our growth journey.

The role will be full time, based in our Swansea office with some travel to HMT sites in Wales and England as required.

If you are interested and believe you have the experience we are looking for, please send your CV for attention of Mark Leman, via email to MLeman@hmt-uk.org Applications must be received by 5 June 2024. HMT reserves the right to close the advert earlier than this date if sufficient applications have been received.


As an IT Service Desk Technician, you will provide in-depth first- and second-line technical support for all supported software and equipment by the IT Shared Service department. Support will be carried out in accordance with departmental guidelines and policies in the most efficient way.

The Technician is the first point of contact for all customers and responsible for ensuring all service requests and incidents are logged and managed appropriately. Administrative tasks in support of the service are also performed.

The post holder is responsible for conducting the Incident Management, Request Fulfilment and Configuration Management processes to mandated policy and procedures.

Job Benefits

The Healthcare Management Trust (HMT) is a purpose-led healthcare charity established over 35 years ago, employing over 600 team members and with an income of approximately £50 million.  We care deeply for people; whether that be our team members, our patients and residents, or the communities we serve. We currently operate two acute hospitals in Swansea and Grimsby and several care homes; provide consultancy services to other charities; and promote healthy and active lifestyles across a wide age range in the communities in which we are based. We have an exciting development programme, which includes a new, state-of-the-art care home in Littlehampton.

Benefits include:

  • 35 days holiday (inclusive of bank holidays)
  • Private medical insurance
  • Workplace pension
  • On-going training and development
  • Quality work environment
  • Employee Assistant Programme
  • Long Service Recognition
  • Wellbeing Programmes
  • Team Working
  • Staff Referral Scheme
  • Enhanced Maternity Leave
  • Cycle to Work Scheme
Job Description
Job Description
Employment Type
Duration of employment
Job Location
1 Langdon House, Swansea, Swansea, SA1 8QY
Working Hours
37.5hrs pw
Date posted
May 29, 2024
Valid through
June 23, 2024
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