Position title
Customer Service Assistant - Inpatient Bookings

We are looking for an enthusiastic and self-motivated individual with excellent communication skills to join our small friendly team at Sancta Maria Hospital as a Customer Service Assistant to support our Inpatient Bookings team.

The successful candidate will be expected to book patients onto theatre lists, deal with their queries and liaise with clinical departments and consultants.  You will gain an understanding of clinical procedures and will require excellent administration and communication skills.  You will be required to update our computer system, Compucare 8, with patient information.

We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.

This is an exciting time to be a part of the team at Sancta Maria Hospital as we have recently opened our brand-new state-of-the-art private hospital situated in the SA1 area of Swansea.

  • Administration Experience
  • Experience in a Clinical Environment
  • Respect for Confidentiality
  • High Standard of Accuracy
  • Ability to Prioritise and strong Organisational Skills
  • Experience of Administration Tasks within a Clinical Environment
Job Benefits

HMT recognises that its staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.

At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.

Benefits include:

✓ Vitality Health
✓ Cycle to work scheme
✓ Refer a Friend bonus scheme up to £1000
✓ Occupational Health support
✓ Private Medical Insurance (PMI)
✓ Mental Health & Wellbeing Support
✓ Inhouse Mental Health First Aiders
✓ Long Service Award
✓ Uniform Provided
✓ Employee Assistance Programme
✓ Death in Service
✓ Eye Test Vouchers
✓ 35 Days Annual leave, (including Bank holidays)
✓ Enhanced Maternity and Paternity Pay

To apply, please download the below HMT application form and upload it via the 'APPLY NOW' button.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services Disclosure.

Employment Type
Duration of employment
Job Location
Lamberts Road, Swansea, South Wales, SA1 8FD
Working Hours
37.5hrs pw Monday - Friday
Base Salary
£19,422 Per year
Date posted
May 6, 2022
Valid through
May 18, 2022
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Position: Customer Service Assistant - Inpatient Bookings

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