Position title
Customer Service Assistant - Outpatients

Sancta Maria currently have the exciting opportunity for a full-time Customer Service Assistant to join our Outpatients team.

The successful candidates will work within our  outpatients team, scheduling patient appointments and assisting with general queries.  As the role is telephone based and therefore, telephone experience is essential.

We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.

This is an exciting time to be a part of the team at Sancta Maria Hospital as we continue to develop our services within our state-of-the-art private hospital situated in the SA1 area of Swansea.




Previous telephone customer service experience is essential with healthcare experience desirable. Experience in a call centre setting is also desirable.

The Customer Service Assistant's main duties in the Outpatients team will be to receive all hospital incoming calls, which include supporting patients to make appointment bookings, taking payments and directing callers to the correct Hospital departments. General duties will include day to day admin, amending clinics, liaising with Consultants and other Hospital departments.

  • Provide exceptional customer service and support to clients via phone, email, and chat
  • Maintain accurate patient records and update information as needed
Job Benefits

HMT recognises that it's staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.

At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.

Benefits include:

  • Enhanced pay for unsociable hours
  • 35 days holiday (inclusive of bank holidays)
  • Private medical insurance
  • Workplace pension
  • On-going training and development
  • Quality work environment
  • Employee Assistant Programme
  • Long Service Recognition
  • Wellbeing Programmes
  • Team Working
  • Staff Referral Scheme
  • Enhanced Maternity Leave
  • Cycle to Work Scheme

Full Job Description can be downloaded below.

To apply, please download the below HMT application form and upload it via the 'APPLY NOW' button.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services Disclosure.

Job Description
Job Description
Employment Type
Duration of employment
Job Location
Lamberts Road, Swansea, Swansea, SA1 8FD
Working Hours
Full Time
Base Salary
£22425 Per year
Date posted
May 28, 2024
Valid through
June 2, 2024
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