Booking & Cancellation Fee

To secure your booking, we require a £25 non‑refundable booking fee and the consultation fee have been paid, this will be arranged when you speak to our team.
If you need to change or cancel your appointment, please let us know at least 24 hours in advance. With sufficient notice, we can refund your consultation fee, and you will have the option to reschedule once at no extra charge. Please note that the £25 booking fee is always non‑refundable.
If your appointment is cancelled with less than 24 hours’ notice, or if you do not attend, all fees paid will be lost.
In the rare event that HMT needs to cancel your appointment, we will arrange a new appointment for you at no cost, or provide a full refund of all fees, including the booking fee.