Position title
Reception Team Leader

An exciting opportunity has arisen for a motivated and enthusiastic individual to work as a Reception Team Leader at Sancta Maria Hospital. This is a busy and varied role that the successful candidate will find interesting, challenging and very rewarding.

We are looking for someone who is adaptable to change, with the ability to provide a unique patient experience in a vibrant environment. We are looking to recruit an experienced , customer focused team leader to offer a high standard of customer care and attention and someone who can lead and support the team.

We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.

This is an exciting time to be a part of the team at Sancta Maria Hospital as we have recently opened our brand-new state-of-the-art private hospital situated in the SA1 area of Swansea

Main Duties
  • Overseeing the reception services of the hospital, ensuring staff achieve their primary responsibilities
  • Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
  • Compiling reception staff rotas
  • Reviewing and updating all reception procedures as required
  • Develop, implement and embed efficient reception processes
  • Provide guidance and advice to patients who wish to complain
  • Deal with telephone enquiries from patients, visitors, consultants and staff
  • Booking appointments in line with Sancta Maria policies and procedures
  • Taking payments, ensuring the patient is provided with accurate invoices, when required, and undertaking reconciliations.
  • Organising regular reception meetings
Job Benefits

HMT recognises that its staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.

At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.

Benefits include:

  • Enhanced pay for unsociable hours
  • 35 days holiday (inclusive of bank holidays)
  • Private medical insurance
  • Workplace pension
  • On-going training and development
  • Quality work environment
  • Employee Assistant Programme
  • Long Service Recognition
  • Wellbeing Programmes
  • Team Working
  • Staff Referral Scheme
  • Enhanced Maternity Pay
  • Cycle to Work Scheme

To apply, please download the below HMT application form and upload it via the 'APPLY NOW' button.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services Disclosure.

Job Description
Employment Type
Duration of employment
Job Location
Lamberts Road, Swansea, SA1 8FD
Working Hours
37.5 hrs pw
Base Salary
£25,178 Per year
Date posted
June 23, 2022
Valid through
July 17, 2022
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Position: Reception Team Leader

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