Position title
Customer Service Assistants (Bank)

Sancta Maria currently have the exciting opportunity for a someone to join our bank as a Customer Service Assistant.

The successful candidate will acting as a key contact for all of our patients, consultants and staff. Dealing with queries via telephone or email, ensuring that they receive an excellent level of customer service at all times.

We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants.

As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.

This is an exciting time to be a part of the team at Sancta Maria Hospital as we have recently opened our state-of-the-art private hospital situated in the SA1 area of Swansea.

This is a \'Bank\' post to cover annual leave, sickness, and support busy periods within the hospital. The successful candidate would support our Customer Services team during their service hours between Monday - Friday, 8am - 18.00pm


Previous telephone customer service experience is essential with healthcare experience desirable. Experience in a call centre setting is also desirable.

The customer service assistants' main duties in the appointments team will be to receive all hospital incoming calls, which include supporting patients to make appointment bookings, taking payments and directing callers to the correct Hospital departments. General duties will include day to day admin, amending clinics, liaising with Consultants and other Hospital departments.

  • Provide exceptional customer service and support to clients via phone, email, and chat
  • Maintain accurate patient records and update information as needed


Job Benefits

HMT recognises that its staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.

At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.

Benefits include:

  • Enhanced pay for unsociable hours
  • Workplace pension
  • On-going training and development
  • Quality work environment
  • Employee Assistant Programme
  • Wellbeing Programmes
  • Team Working
Job Description

Full Job Description can be downloaded below.

This is a BANK post and therefore has no guaranteed hours.

To apply, please download the below HMT application form and upload it via the \'APPLY NOW\' button.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services (DBS).

Duration of employment
Job Location
Lamberts Road, Swansea, Swansea, SA1 8FD, United Kingdom
Working Hours
BANK- Various Shifts Monday - Friday
Base Salary
£11.50 Per hour
Date posted
May 28, 2024
Valid through
June 2, 2024
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