Position title
Customer Service Assistant - Inpatients

Sancta Maria currently have the exciting opportunity for a full time Customer Service Assistant to join our team,

The successful candidates will work within our Inpatients team acting as a key contact for all of our patients, Consultant users and colleagues, relating to inpatient and surgical admission, ensuring an excellent level of customer service at all times

We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants.

As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.

This is an exciting time to be a part of the team at Sancta Maria Hospital as we have recently opened our state-of-the-art private hospital situated in the SA1 area of Swansea.



The customer service assistants' main duties in the inpatients team will be:

- creating inpatient and surgical bookings on our patient administration system

- providing high quality, accurate communication with patients at all times

- liaising with patients to answer queries in a courteous, professional and efficient manner

- act as a liaison to Consultant users and secretaries to ensure that they are fully appraised of their diary commitments.

- act as a liaison for clinical and non-clinical teams to provide accurate updates of the theatre diary

- be be responsible for ensuring all patients are reviewed in a timely manner


Job Benefits

HMT recognises that it\'s staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.

At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.

Benefits include:

  • Enhanced pay for unsociable hours
  • 35 days holiday (inclusive of bank holidays)
  • Private medical insurance
  • Workplace pension
  • On-going training and development
  • Quality work environment
  • Employee Assistant Programme
  • Long Service Recognition
  • Wellbeing Programmes
  • Team Working
  • Staff Referral Scheme
  • Enhanced Maternity Leave
  • Cycle to Work Scheme

Full Job Description can be downloaded below.

To apply, please download the below HMT application form and upload it via the \'APPLY NOW\' button.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services Disclosure.

Job Description
Job Description
Duration of employment
Job Location
Lamberts Road, Swansea, Swansea, SA1 8FD
Working Hours
Full Time
Base Salary
£22425 Per year
Date posted
May 28, 2024
Valid through
June 2, 2024
Close modal window

Thank you for submitting your application. We will contact you shortly!