Position title
BANK Customer Service Assistant

HMT Sancta Maria Hospital are recruiting!

Following the successful opening of our brand-new state-of-the-art hospital situated in the SA1 area of Swansea, we are looking for experience Bank Customer Service Assistants to join our busy and varied Customer Service team.

We are only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first.

This is a BANK post to cover annual leave, sickness, and support busy periods within the hospital.


Within the Customer Service Department the successful Bank Candidate will provide customer service and administrative assistance to all customer-based departments including reception, appointments team, inpatient bookings, inpatient notes and medical records.

Reception- To welcome, receive, advise and assist patients and visitors to the Hospital and direct them, when necessary, to the appropriate department in a caring, approachable and pleasant manner, demonstrating excellent customer service.

Appointments Team- To receive all hospital incoming calls, which include supporting patients to make appointment bookings, taking payments and directing callers to the correct Hospital departments. General duties will include day to day admin, amending clinics, liaising with Consultants and other Hospital departments.

Inpatient Bookings Team - Prepare patient lists while liaising closely consultants, gain an understanding of clinical of clinical procedures and regularly update Compucare 8 regarding patient information, e.g. address change, change of GP, telephone numbers etc.

Inpatient Notes Department- To use the Compucare 8 system in the preparation of paperwork for the admission and discharge of patients.  Liaise with theatre, wards and patients’ accounts department regarding admission and discharge of patients.

Medical Records To assist with the preparation of paperwork required for outpatient appointments, including cancellations and clinic lists and liaising with both clinical and administrative departments. To undertake administrative duties to include filing, preparing lists, referral letters and retrieval of patient notes, ensuring that all records and statistics are kept up-to-date.

Job Benefits

HMT recognises that its staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.

At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.

Benefits include:

  • Enhanced pay for unsociable hours
  • Workplace pension
  • On-going training and development
  • Quality work environment
  • Employee Assistant Programme
  • Wellbeing Programmes
  • Team Working
Job Description

Full Job Description can be downloaded below.

This is a BANK post and therefore has no guaranteed hours.

To apply, please download the below HMT application form and upload it via the 'APPLY NOW' button.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services (DBS).

Employment Type
Duration of employment
Job Location
Lamberts Road, Swansea, Swansea, SA1 8FD
Working Hours
BANK- Various Shifts
Base Salary
£9.67ph + WTD Per hour
Date posted
November 9, 2021
Valid through
December 12, 2021
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Position: BANK Customer Service Assistant

Thank you for submitting your application. We will contact you shortly!