Position title
Customer Service - Reception (Bank)

HMT Sancta Maria Hospital are recruiting!

Following the successful opening of our brand-new state-of-the-art hospital situated in the SA1 area of Swansea, we are looking for experience Receptionists' to join our busy and varied Bank Customer Service team.

We are only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first.

This is a BANK post to cover annual leave, sickness, and support busy periods within the hospital.


Within the Customer Service Department the successful Bank Candidate will provide customer service and administrative assistance to the reception team.

To welcome, advise and assist Outpatients, Inpatients and visitors to the Hospital and direct them, when necessary to the appropriate department in a caring, approachable and pleasant manner, appreciating the fact that this is for many the first point of contact, and making the visitor feel welcomed, comfortable and supported is essential.

To prepare the daily patient attending lists, ensuring to raise invoices for outstanding charges and consultation fees, maintaining accurate records of payments received, always dealing with the customers in a friendly and courteous manner.

To respond to phone calls from all customers, internal and external in a caring and pleasant manner, advising the customer on various topics.


Job Benefits

HMT recognises that its staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.

At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.

Benefits include:

  • Enhanced pay for unsociable hours
  • Workplace pension
  • On-going training and development
  • Quality work environment
  • Employee Assistant Programme
  • Wellbeing Programmes
  • Team Working
Job Description

Full Job Description can be downloaded below.

This is a BANK post and therefore has no guaranteed hours.

To apply, please download the below HMT application form and upload it via the \\\\\\\'APPLY NOW\\\\\\\' button.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services (DBS).

Duration of employment
Job Location
Lamberts Road, Swansea, Swansea, SA1 8FD, United Kingdom
Working Hours
BANK- Various Shifts including days, evenings, weekends
Base Salary
£10.72 Per hour
Date posted
April 28, 2023
Valid through
May 16, 2023
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